I've had at least 20 clients tell me something was wrong with their lashes, they were falling off, they were irritating them, they couldn't take them anymore, etc. To me, the customer is always right. This is something a lot of lash techs don't live by. I understand that it is your time and your money, but how do you think places like Sephora survive? They have AMAZING customer service. Is this what you meant to write? foundation back and they hand you your money no questions asked. I'm not telling you to give away your services for free, but if a client comes back and tells me her lashes are gone within a week, I blame myself! Maybe I didn't use enough glue, maybe I didn't prime, maybe I should have washed her lashes first, maybe I didn't give her enough detail about retention. At the end of the day, she paid me a pretty penny to do this for her and there's no way she would go out of her way to have them fall off in just a week.
Are there people out there that may do something like that? Damn right there are, but you never really know, and at the end of the day, it's my name written all over her eyes and I will do anything to hold it up high, even if that means I have to give her a new set free of charge. I know that may sound crazy to a lot of you, but I have had to do it a couple of times and I have had those same clients coming back to me every month for the past 3 years! Sometimes you have to sacrifice the right now for a long term benefit. This is something I strongly believe because I have seen it work!